Contact us
Did you know that we offer reduced fees in your online portal? You can view your documents, make a claim and so much more. If you still need to speak to a member of customer services you can using the contact details below.
You can contact us on 0333 400 1060 or email us at customerservices@udrivecover.com and one of our team will be happy to help.
Mon - Fri: 8.30am to 7.00pm
Sat: 9.00am to 1.00pm
You can contact us on 0333 400 1060 or email us at customerservices@udrivecover.com and one of our team will be happy to help.
Mon - Fri: 8.30am to 7.00pm
Sat: 9.00am to 1.00pm
To make a claim, call our Help Team. Their contact details can be found here.
If your car's being repaired by one of our approved repairers:
- We'll give you regular updates on how the repairs are progressing and when they're expected to finish.
- If you have any questions about your repairs, you can message us on web chat or you can call us on 0300 3730 058 Monday to Friday 8.30am - 7.00pm and Saturday 9.00am -1.00pm.
If you're expecting a settlement because your car can't be repaired:
- We'll call you to discuss your settlement, in the meantime we'll keep you up to date by email and text.
- If we've already agreed an amount with you and you're waiting for your payment to arrive, please bear with us as it can take a few days for this to get to you.
- Our FAQs are here to help and may answer some questions you have, you can call us on 0300 3730 058 Monday to Friday 8.30am - 7.00pm and Saturday 9.00am -1.00pm.
If you want to provide more information about your claim, send us any documents, images, proof of purchase of car seats or personal belongings that were damaged as a result of your incident, you can do so online.
We are committed to providing you with the best possible service, however, we realise there may be times when we do not meet your expectations.
If you'd like to talk to us about a general query, you can call us on 0333 400 1060.
Alternatively, our Complaints team are available:
Mon - Fri: 8.30am to 7pm
Saturday: 9.00am to 1.00pm
They can be reached directly on 0333 400 1060.
You can also write to us at:
Customer Relations
Broker Insurance Management Ltd
Broker House
1-5 Broker Road
Broker Heath
West Sussex
RH18 5FY
If we're unable to resolve your complaint straight away, we'll acknowledge it promptly and keep you updated with any progress. If we've given you a final response and you are not happy, or more than eight weeks have passed since we received your original complaint, you may refer your complaint to the Financial Ombudsman Service (FOS). Their details are as follows:
The Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
London
E14 9SR
complaint.info@financial-ombudsman.org.uk
www.financial-ombudsman.org.uk
You must approach the Financial Ombudsman Service within six months of the final response to your complaint. Your rights as a customer to take legal action remain unaffected by the existence or use of this complaints procedure. However, the Financial Ombudsman Service will not adjudicate on any cases where litigation has commenced.
We welcome calls through the Text Relay service. Dial 18001, followed by the number you require. You’ll then be connected to an operator offering Textphone assistance. Further information covering the use of Text Relay Services can be found at www.textrelay.org